Process: Our Process
There are three main steps to the MedSave USA Record Retrieval Process:
Submitting Your Request, Checking Your Request Status, and, finally, Retrieving Your Records. MedSave USA has made every effort to streamline this process at every turn to minimize your effort while maximizing your time and money. With our exceptionally intuitive and user-friendly web interface supported by our competent, fully-available team of retrieval managers, we hope you will find the process to be far less of a burden than anything you've ever experienced before.
Step 1: Submit Your Request
MedSave USA offers several options to submit your record requests:
Hardcopy Request Form
Complete our hard copy request form and send to us via fax, mail or encrypted email.
Online Web Order Form
Log on to our secured web application and fill the online order form.
FTP/CSV/Excel Files
Export the request information from your case/claim management system.
XML Direct Connectivity
Submit your information directly to our system utilizing our client web services interface.
Step 2: Check Request Status
MedSave USA recognizes the needs of our clients to retrieve status information on their requests. MedSave USA provides real time status updates:
Online Live Request Status
By opening the request online, you will be able to view the most current status and a detailed activities log which shows our calls with the providers, any outgoing mail/fax/email and, of course, any other relevant information regarding your request.
Daily or Weekly Automatic Reporting Engine
MedSave USA utilizes Microsoft© Reporting Services which submits Status and Completed Request Reports in different formats to the client email account.
Step 3: Retrieve Your Records
Once the records are scanned and uploaded to our secure site, MedSave USA offers you a few options to retrieve them:
Web Download
View or download the records as a PDF document to your desktop or the appropriate network share folder.
FTP Upload
The document can automatically be uploaded to an FTP on a daily basis with a log report which includes the daily uploads.
Integration to a Documents Management System
Your document management system can be integrated with our system, which allows us to upload the images directly to your system and be able to view records within your documents management software.